The bigger picture

People don't suddenly fall through the gaps

33%Educationof secondary pupils in Wales were persistently absent in 2024/25What gets in the way of participation?
29.2Workpercentage-point employment gap between disabled and non-disabled people in Wales, 2024–25What makes work possible – and sustainable?
78%Servicesof people in Wales are satisfied they can get to the services and facilities they need, 2024–25Who is still being missed?

Sources: Welsh Government, Attendance and absence from secondary schools 2024/25; Wellbeing of Wales 2025; National Survey for Wales 2024–25.

Behind every number is a life.

Find the barrier, understand what's causing it and together we can build solutions that actually work.

Removing barriers to participation

Julie's story

Julie left school at 15 with no qualifications and has never followed a particularly conventional route. She knows what it feels like not to fit neatly into the boxes that society creates for us, and much of her working life has been spent questioning whether those boxes need to be there in the first place.

From North Wales, she went on to build successful businesses, work nationally and internationally, and mentor others to turn their own ideas into something real and sustainable.

The books are another way Julie turns experience into action. When School Feels Impossible began with a striking realisation: Julie left school at 15, her own child later struggled with school, and more than 40 years later families are still facing many of the same barriers.

Julie can't support every family herself. But one book, one practical tool or one change in understanding can reach thousands.

Story angles

  • "Why are families still fighting the same battles 40 years later?" What Julie's own experience of school, and later her daughter's, can teach us about what still needs to change.
  • "But they seem fine." When people appear to be coping in school, work or life, while the cost underneath is becoming unsustainable.
  • "When work feels impossible." Why the problem may not be willingness to work, but whether the way we work is actually sustainable.
  • "Waiting for a label before getting help." Why people shouldn't have to wait for a diagnosis before getting help.
  • "When one person can't participate, everyone feels it." The hidden impact on families, workplaces, services and the wider economy.
  • "Falling through the gaps." What happens when someone doesn't quite meet the criteria for help, but still can't move forward.

How Julie approaches a problem: when participation starts to break down

The settings may change, but Julie's approach is consistent: look at the whole picture – psychological, biological, environmental and behavioural – to understand what is really getting in the way, before trying to find the individual solution.

  1. Notice what has changed. Withdrawal, absence or disengagement is information – not simply a problem to solve.
  2. Ask what's getting in the way. Look beyond what you can see to understand the real barrier.
  3. Listen to the person. Don't build the solution around assumptions about what they need.
  4. Connect what already exists. Look for gaps, duplications and people or services that aren't joined up.
  5. Make the next step possible. Turn what you have learned into a practical change the person can actually take part in.
Julie is available for interviews, podcasts and speaking engagementsOn the barriers that stop people taking part – from education and work to starting a business and accessing support – and what we can do differently.
Media & speaking enquiries →
Media

Watch, listen, follow

Julie talks about what sits behind the behaviour – the barriers we don't always see, why people struggle to take part and practical ways to make things work differently. 88 videos and counting.

Press kit

For journalists, podcast hosts, event organisers and partners. Download Julie's bio, photos, book information and media resources.

Banner: Behind the Behaviour, removing barriers to participation, Author · Facilitator · Problem Solver, North Wales | Working across Wales & beyond
Short bio50 words›

Julie A Milner is a North Wales-based author, facilitator and problem solver. Through her Behind the Behaviour Four Pillars approach – psychological, biological, environmental and behavioural – she looks beyond what we see to understand what is getting in the way of participation and find practical ways forward.

Long bioabout 150 words›

Julie A Milner is a North Wales-based author, facilitator and problem solver whose work focuses on removing barriers to participation. Having left school at 15 with no qualifications, Julie has never followed a conventional route. She went on to build successful businesses, work nationally and internationally, and support others to turn their own ideas into something real and sustainable.

Her Behind the Behaviour Four Pillars approach looks at the whole picture – psychological, biological, environmental and behavioural – to understand what is really getting in the way before trying to fix it.

Her first book, When School Feels Impossible, grew from both personal and family experience of struggling with education. It begins a wider Behind the Behaviour series, turning lived experience into practical help that can reach many more people than Julie could support individually. Her next book, When Work Feels Impossible, explores what happens when traditional ways of working simply don't work for everyone.

Approved for use in press, event programmes and partner materials. Please credit as Julie A Milner.

Download banner Book cover Photo of Julie